ILA/ACRL Spring Conference
Cedar Rapids, Iowa
Instant Messaging is increasingly available to library users and has proven to be an effective tool for librarians to give fast answers to basic questions. Using IM is not restricted to a geographical location, therefore creating the opportunity for institutions to collaborate and offer users increased access to librarians.
© 2010 Nicholas Wyant
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This work is licensed under a Creative Commons Attribution 3.0 License.