Balanced scorecards for performance management
Journal, Book or Conference Title
The Journal of nursing administration
NLM Title Abbreviation
J Nurs Adm
Nurse administrators who manage nursing case management programs are challenged to demonstrate the improved quality of patient care and financial outcomes to their organization that result from such programs. This article introduces the balanced scorecard and discusses its benefits and practical concerns for adopting the scorecard. The balanced scorecard is a useful performance management tool used to both evaluate and direct case management performance in meeting organizational missions and strategies.
Employee Performance Appraisal/methods, Feedback, Information Systems, Nurse Administrators
Published Article/Book Citation
The definitive version was published in The Journal of nursing administration, 37:1 (2007) pp.14-20.
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