Kelly Ward, MD was presented with the second annual University of Iowa Physicians (UIP) Clinical Award for Patient Satisfaction and Service Excellence Award. This award is given to an individual or team in recognition of outstanding patient satisfaction. Metrics can include Press Ganey Satisfaction Score, most improved score, and/or other patient feedback.
According to her patients and colleagues, Dr. Kelly Ward exemplifies the qualities of outstanding patient service. She consistently is mentioned in weekly patient satisfaction reports, which is a testament to her sincerity and genuine ability to make each patient a priority, even during her off-clinic hours. Dr. Ward’s peers marvel at her willingness to “go the extra step”—such as escorting a patient from the Pomerantz Family Pavilion back to Parking Ramp 1 because the patient got lost on the way to her appointment.
The In Vitro Fertilization Team was presented with the second annual University of Iowa Physicians (UIP) Clinical Award for Excellence in Quality. This award is given to an individual or team in recognition of outstanding quality of care provided to patients. Recipients will have demonstrated excellence in reportable measures of quality, benchmarked patient outcomes, or improvements in internally measured outcomes.
Based on in vitro fertilization (IVF) outcomes reported to the Centers for Disease Control and Prevention and compared with those of other centers in the United States, the IVF Program in the UI Center for Advanced Reproductive Care has been one of the elite programs of its kind in the nation for more than a decade. Pregnancy rates in the UI program exceed those of national averages in every age category, in some cases doubling the rates seen by other clinics throughout the country. The IVF Team also leads the nation in the percentage of elective single-embryo transfers. To achieve such outstanding results safely and over a sustained period is a reflection of an outstanding group of experienced and dedicated physicians, nurses, laboratory personnel, and support staff.
Dr. Rachel Maassen has been awarded a Forty under Forty Award from the Corridor Business Journal for her outstanding leadership and for making a significant impact on the corridor community. Her commitment to education and patient care as well as her hard work and devotion to Women’s Health at the University of Iowa Hospitals and Clinics qualified her as an outstanding member of the corridor community. She is the personification of service excellence!.