114th Annual Meeting of the American Association of Colleges of Pharmacy
Reference Services at the Point of Need: A Pilot Project of Providing Librarian Ofﬁce Hours.Xiaomei Gu,The University of Iowa.
Objectives: To describe a Pharmacy Librarian’s pilot project of providing physical and virtual ofﬁce hours and discuss the successes and challenges. Method: Up until Spring Semester 2012, the librarian’s involvement in pharmacy education was primarily limited to formal classroom teaching. In Fall Semester 2012, she started to hold ofﬁce hours to reach out to students beyond the classrooms. To help spread the word, the College of Pharmacy Center for Teaching sponsored a kickoff reception. The onsite ofﬁce hour was held in the College of Pharmacy building for an hour each week, and the virtual ofﬁce hour was held using Skype and Google1for another hour on a different day of the week. Results: Ten visits were received during the 13 onsite ofﬁce hours (1 from a PharmD student, 6 from graduate students and 3 from faculty). No visits were received online. Overall, the pilot project achieved the librarian’s goal of reaching out to students. The only challenge she had was the lack of visible ofﬁce space in the Pharmacy building. This limitation was minimized by using clearly marked signs. She felt encouraged to continue onsite ofﬁce hours in the coming semester. Virtual assistance will only be provided upon request.
Implications: Since most library resources are now available online and can be accessed anytime anywhere, people don’t visit the library building as often as they used to. Ofﬁce hours not only allow librarians to provide services at the point of need but make their expertise more visible.
© 2013 Xiaomei Gu