Document Type


Peer Reviewed


Publication Date


Journal/Book/Conference Title

114th Annual Meeting of the American Association of Colleges of Pharmacy

Conference Location

Chicago, Illinois


Objectives: To describe a Pharmacy Librarian’s pilot project of providing physical and virtual office hours and discuss the successes and challenges.
Method: Up until Spring Semester 2012, the librarian’s involvement in pharmacy education was primarily limited to formal classroom teaching. In Fall Semester 2012, she started to hold office hours to reach out to students beyond the classrooms. To help spread the word, the College of Pharmacy Center for Teaching sponsored a kickoff reception. The onsite office hour was held in the College of Pharmacy building for an hour each week, and the virtual office hour was held using Skype and Google + for another hour on a different day of the week.
Results: Ten visits were received during the 13 onsite office hours (1 from a PharmD student, 6 from graduate students and 3 from faculty). No visits were received online. Overall, the pilot project achieved the librarian’s goal of reaching out to students. The only challenge she had was the lack of visible office space in the Pharmacy building. This limitation was minimized by using clearly marked signs. She felt encouraged to continue onsite office hours in the coming semester. Virtual assistance will only be provided upon request.
Implications: Since most library resources are now available online and can be accessed anytime anywhere, people don’t visit the library building as often as they used to. Office hours not only allow librarians to provide services at the point of need but make their expertise more visible.


Abstract published as: Reference Services at the Point of Need: A Pilot Project of Providing Librarian Office Hours. Xiaomei Gu. American Journal of Pharmaceutical Education: Volume 77, Issue 5, Article 109 (Poster Presentation, 114th Annual Meeting of the American Association of Colleges of Pharmacy)


© 2013 Xiaomei Gu