The effects of reegineering: Fad or competitive factor? / Practitioner application
Journal of Healthcare Management
Reengineering, a current managerial innovation that has begun to fall out of favor with many healthcare executives, is examined. It was found that overall, reengineering did not statistically improve a hospital's cost position; however, it is suggested that providing clear and consistent feedback, codifying the reengineering process, and involving executives in core changes are key means for improving reengineering outcomes.
Published Article/Book Citation
Journal of Healthcare Management, 44:6 (1999) pp.456-476.