Case managers' roles and functions: Commission for Case Manager Certification's 2004 Research, Part I

Document Type


Peer Reviewed


Publication Date


NLM Title Abbreviation

Lippincotts Case Manag

Journal/Book/Conference Title

Lippincott's case management

PubMed ID


Start Page


End Page

22; quiz 23-4


The Commission for Case Manager Certification (CCMC) conducted its third case managers' role and functions study in 2004. The purpose of this research was to validate the currency and relevancy of the certified case manager examination. The results of this study are shared in 2 parts of an article. Part I discusses the process the CCMC used for the development of the Case Manager's Role and Functions Survey Instrument (CMRFSI). The research leads to the identification of 6 new essential functions and 6 new knowledge areas, which describe case management practice. These findings were based on the survey of a large national sample of practicing case managers. Part II continues the analysis of the survey results and focuses on identifying the empirical activity and knowledge domains of case management practice, using factor analysis. It also discusses the similarities and differences found among various subgroups of case managers who were compared on the basis of certain demographic variables. In addition, it summarizes future changes in the field of case management as perceived by those who participated in the study.


Adult, Attitude of Health Personnel, Case Management/organization & administration, Certification, Continuity of Patient Care, Cross-Sectional Studies, Evidence-Based Medicine, Humans, Job Description, Knowledge, Middle Aged, Models, Nursing, Nurse's Role, Nursing Assessment, Nursing Evaluation Research, Nursing Process, Nursing Staff/education/organization & administration/psychology, Outcome Assessment (Health Care), Patient Care Planning, Professional Competence/standards, Questionnaires, Social Work/education/organization & administration, Time and Motion Studies, United States

Published Article/Book Citation

Lippincott's case management, 11:1 (2006) pp.4-22; quiz 23-4.

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